Vendor Management

It will cover the management and monitoring of IT vendors/third party service providers of client organization.

Deliverables

• Maintaining database of the various vendors with details like contact person, telephone numbers, escalation matrix, response time and resolution time commitments etc.
• Logging calls with vendors.
• Coordinating with the vendors to get the problems resolved. Escalating problems, if required.
• Keeping track of the hardware and software maintenance contracts entered into by client organization, with the various vendors.
• Analyzing the performance of the different vendors vis-à-vis their maintenance contract entered into with client organization.