Telecom & Voice Communication Services

Overview

In today's business climate, companies are increasingly turning to BPO (Business Process Outsourcing) companies to improve profitability by eliminating non-productive positions or departments where practical, or because the BPO has some special area of expertise the company can utilize to improve productivity and profitability.

One rapidly expanding area of interest to companies is telecom BPO outsourcing, where the business process outsourcing will offer all, or some combination of services that include, local and long distance services, Dialer services, Voice logger implementation, EPBX infrastructure, contract negotiation, bill processing, bill payment, auditing and loss recovery, disaster recovery plans, and telephone maintenance including adds, moves, and changes.

HKG ROX's current focus is on BPO review, analysis, and modifications. We audit your current outsourcing project and give you an unbiased report on the effectiveness of your project to determine if you are getting what you are paying for, or just paying for what you get. We have several letters from clients very happy we analyzed their BPO.

In the voice domain, HKG ROX has products and solutions catering to the needs of traditional TDM (Circuit Switched) as well as emerging IP based (packet switched) voice solutions.

Given the needs of any organization HKG ROX has following offerings in terms of voice solution: