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IT Service Helpdesk
HKG ROX’s Enterprise Help Desk Services have a significant impact on your
help desk productivity and end user efficiency. This is made possible by our
proactive approach which addresses not only escalating issues, but also
identifies and prevents recurring issues. Our extensive reporting helps
in better understanding of issues and improved service delivery.
With HKG ROX taking care of your enterprise help desk, you are certain to
experience the benefits of improved efficiency, 24x7 availability and greater
control over your IT costs.
Services Offered:
- Integrated Help Desk from Level 1 (Call logging) to Level 3 (System
Administration).
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Facilitating customer change request management, software license management,
configuration.
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Management, availability management.
- Handling incidents, problems,
and service requests Single Point of contact to eliminate multiple calls to the
help desk.
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24 hours 7 days a week service availability of your help desk.
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FAQ (frequently asked questions) based and customized support.
- Effective
Call Close Rate to minimize repeated calls, and frustration.
- Highly
skilled and industry experienced personnel.
- Effective tracking and
reporting routine process.
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