|
Installation,
Integration & Testing
HKG ROX offers specialized contact center services that help
organizations optimize investments and draw maximum efficiency from contact
center technology platforms. Our contact center integration services
include:
- Strategic consulting and contact center design.
- Integration and
application development on IVR/CTI.
- Application support and
maintenance.
- Audit and re-engineering.
- EPBX & Vice logger
integration.
- Dialer/EPBX integration.
Our services enable tight integration between the technology platform and
backend
systems to draw relevant data to be provided to the contact center agent
to meet customer query/complaints.
|