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IT Service Helpdesk
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HKG ROX’s Enterprise Help Desk Services have a significant impact on your
help desk productivity and end user efficiency. This is made possible by our
proactive approach which addresses not only escalating issues, but also
identifies and prevents recurring issues. Our extensive reporting helps in
better understanding of issues and improved service delivery.
With HKG ROX taking care of your enterprise help
desk, you are certain to experience the benefits of improved efficiency, 24x7
availability and greater control over your IT costs.
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Services
Offered-
§ Integrated Help Desk from Level 1 (Call logging) to
Level 3 (System Administration)
§ Facilitating
customer change request management, software license management,
configuration
management, availability management
§ Handling incidents, problems, and service requests
Single Point of contact to eliminate
multiple
calls to the help desk.
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24 hours 7 days a week service availability of your help desk.
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FAQ (frequently asked questions) based and customized support
§ Effective Call Close Rate to minimize repeated calls, and frustration.
§ Highly skilled and industry experienced personnel
§ Effective tracking and reporting routine process
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Reach Us
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Alliance\Business Queries :
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Career & Job Opportunities :
cv@hkgrox.com
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Contact Us :
No. 17 \ Pocket - 17, Sector - 24
Rohini, Delhi - 110085, India
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Phone : +91-11-32323839
Mobile : +91-9871927115
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Website : www.hkgrox.com
E-Mail :
bd@hkgrox.com
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Client Speak
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Services with great deal of cutomer oriantation.
Richa Oberoi, Head - Ops
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We really appreciate your high quality oriented IT services extended to us.
Sunil Nagpal, IT-Head
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Herewith we would like to convey our appreciation for your prominent contribution towards our Data Center
project
Sanjoy Dass, IT-Director
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Our Partners
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Cisco
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Epicor Software |
VM Ware
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Teradata
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MSI
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Shivalik Infotech
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Bridge Networks
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Our Clients
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Jaipur Golden
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Reliance Money
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RC Infotech
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Bigview Hotel
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NIIT
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Sikka Builders & Constructers
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Samsung
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MailExpress
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E-Shopping Cart
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