Communication Enterprise Telephony

Customer satisfaction levels define the way a business runs today. So companies are looking for setting up contact centers that enable productive customer relationship management across various communication channels. Marketing, sales, service, support-all departments need customer contact, the impact of which is eventually felt on the top line.

HKG ROX can help you set up converged IP-based communication solutions including contact centers. Integrating IP into your communication Infrastructure is a complex job, which is best left to the experts at HKG ROX. From planning to configuration and testing, from upgrading or migration of your existing network to an IP-based one, from product installation to training of your technical staff, HKG ROX brings you a comprehensive suite of solutions for unified communication, which gives you a range of benefits like:

• Simplified interactions with customers through a single interface.
• Seamless Integration with your network and telephony Infrastructure.
• Ensure continuity of day-to-day business.
• Greater responsiveness with real time communication from virtually anywhere.
• Increased effectiveness and efficiency from expanded communication capability.